Carolina Roman
Enterprise CSM | Strategic Enterprise Partnerships | Driving Adoption, Retention & Growth
- Role
- Enterprise Customer Success Manager at Case Status
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Carolina Roman
I’m an Enterprise Customer Success leader with experience managing multi-million dollar SaaS portfolios and partnering with executive stakeholders to drive retention, expansion, and measurable business outcomes. Currently overseeing $2.5M ARR across enterprise accounts, I specialize in renewal strategy, commercial forecasting, and long-term customer growth.My career spans legal tech, cybersecurity, and digital marketing SaaS, where I’ve supported portfolios ranging from high-touch enterprise clients to scaled programs serving thousands of customers. I’ve led onboarding initiatives, built customer playbooks, improved adoption through structured engagement, and consistently operated with a revenue-first mindset.At my core, I bring a hospitality-driven approach to enterprise relationships — proactive communication, executive presence, and a deep commitment to customer experience. Outside of work, I’m passionate about travel, wine, and building thoughtful systems that connect people, data, and growth.I’m particularly interested in organizations scaling enterprise customer success, optimizing retention strategy, and investing in long-term customer partnerships.
Experience
Enterprise Customer Success Manager
Nov 2025 — Present · Charleston, SC, US
Own a portfolio of ~50 enterprise accounts totaling ~$2.3M ARR, driving renewal and expansion strategy post-implementation across complex legal tech integrations. Partner with executive stakeholders to deliver ROI-focused business reviews, strengthen adoption, and forecast revenue, ensuring long-term retention and growth.
Education
Discovery High School
High School Regents Diploma, 4 year high school
2005 — 2009
Academy of Art University
Bachelor's degree, Interior Design
2010 — 2014
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