Carolina R.
Epic EMR Enthusiast | Healthcare Informatics & Analytics | Engaged Lifelong Learner
- Role
- Advisory Services Consultant at Optum
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Carolina R.
Epic Analyst with a comprehensive understanding of Epic applications, system configurations, implementation strategies, and support processes. I have a strong background in troubleshooting, problem solving and researching technical issues. My application experience includes EpicCare Ambulatory, MyChart, Bones and operational experience within an outpatient setting. With a solutions-driven philosophy that excels at building and maintaining relationships with key stakeholders and executive leaders.
Experience
Advisory Services Consultant
Jan 2024 — Present
The role involves maintaining and upgrading systems, implementing updates, and communicating changes to users. Responsibilities include providing application support, end-user training, and stakeholder management. It also involves analyzing business needs, solving problems, and acting as a liaison between users, subject matter experts, and vendors. Key tasks include supporting system go-live events, ensuring smooth transitions for end users, and addressing issues in real time. Additionally, the role includes testing software updates, creating and executing test scripts, documenting workflows, technical issues, and managing system builds efficiently.
Education
Houston City College
Associate of Science - AS
University of Houston-Downtown
Bachelor of Science - BS
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