Carolina Alvarez Lopez
Receptionist @John Psomas - State Farm Insurance Agent
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WORK HISTORY
Receptionist @John Psomas - State Farm Insurance Agent
Orlando, FL, US
Managed client records in ECRM, maintaining 100% accuracy and providing timely updates for effective communication - Resolved 50+ daily client concerns, improving customer satisfaction by 60% by delivering personalized and responsive service- Generated 12+ customized Excel rate sheets, enhancing the quoting process and driving a 10% increase in client engagement
EDUCATION
University of Central Florida
Bachelor of Science in Business Administration
ABOUT CAROLINA ALVAREZ LOPEZ
Currently, I am pursuing a degree in Business Economics at the University of Central…
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