Carol Huzzey Nee Musanhi
Nhs Leadership Academy
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WORK HISTORY
@Nhs Leadership Academy
West Midlands, GB
Provide inclusive, professional coaching to NHS staff at all levels, from aspiring leaders to senior executives, supporting confidence, performance and career progression.• Deliver strengths-based coaching aligned to NHS Leadership Academy frameworks, enabling effective leadership, resilience and reflective practice.• Support individuals navigating organisational change, complexity and wellbeing challenges within demanding healthcare environments.• Create psychologically safe coaching spaces that promote clarity, accountability and sustainable leadership impact.• Champion equality, diversity and inclusion through culturally aware, values-led coaching practice.
EDUCATION
Henley Business School
Professional Certificate in Executive Coaching (Level 7)
BPP Professional Education
Level 5, Coaching and Mentoring Professional Programme
Strongmind Resiliency Training Limited
Mental Health First Aid (MHFA)
NHS England Improvement (NHSE/I)
Strengths Coaching Programme
In Professional Development (in>pd)
Strategic Approaches to Equality, Diversity, and Inclusion
University of Northampton
Msc, Project Management
Royal College of Nursing (RCN)
Royal College of Nursing Cultural Ambassador Programme
Pitman Qualifications
Professional Diploma / Advanced Certificates, Business & Executive Administration, Bookkeeping & Accounts
University of Cambridge (IGCSE O Levels)
IGCSE O Levels
Chartered Institute of Personnel and Development
People & Organisational Development (Chartered Fellow Level)
PassePartout www.passe-partout.com
Strengths Coaching CPD Certified
NHS Improvement (NHS England) (KGH)
QSIR-V: Quality, Service Improvement & Redesign Certificate
ABOUT CAROL HUZZEY NEE MUSANHI
A highly accomplished ESR Transformation Specialist, Workforce Systems & Payroll & Pensions Lead, with over 20 years’ experience delivering complex change across the NHS, public & private sectors. A Chartered Fellow of the CIPD, ICF Associate Certified Coach (ACC) & holder of an MSc in Project Management(Distinction), I bring strategic leadership, deep technical expertise & people-centred delivery. I am recognised for leading Trust-wide ESR implementations, including workstructures, VPD creation, mergers & de-mergers, TUPE ESR data management & reconciliation, Whitley & legacy pay frameworks to Agenda for Change (AfC) alignment & Smartcard governance, strengthening data integrity, compliance, assurance & executive decision-making.A trusted senior expert and programme lead, I have delivered large-scale ESR and workforce transformation, including organisational design, establishment control, position management, and audit-ready pensions and payroll system configuration. I provide leadership across payroll, pensions and EDI, with a proven ability to mobilise multidisciplinary teams through BAU and complex change.Specialising in ESR back-end configuration, workforce analytics, WRES/WDES reporting, policy, governance & assurance, I translate technical complexity into sustainable BAU solutions. Partnering across HR, Payroll, OD, Digital & Finance, I design & lead training at scale, producing ESR & EDI materials, audit maps, assurance artefacts & Train-the-Trainer programmes enabling confident adoption. As a values-led leader & executive coach, I deliver organisation-wide EDI strategies with measurable impact, ensuring transformation is technically robust, inclusive, ethical & operationally resilient.• ESR Implementation, Optimisation & Governance ESR Workstructures, Mergers, De-mergers & TUPE Data Management• Establishment Control, Organisational Hierarchies & Data Integrity• Workforce Intelligence, ESR Reporting, BI & Data Governance• Payroll & Pensions Management & Assurance• AfC, Legacy Pay Framework & Whitley Alignment• Strategic Equality, Diversity & Inclusion (EDI) Leadership• EDI Strategy, Training Development & Facilitation• Coaching, Mentoring & Leadership Development (ICF ACC)• ESR & EDI Training Design & User Adoption• Stakeholder Engagement & Change Management• Programme & Project Leadership (PRINCE2 /Agile-Informed)• Policy, SOP Design, Audit Readiness & Compliance AssuranceKey Strengths:Dedicated| Strategic | Inclusive| Influential | Compassionate| Resilient| Delivery-Focused| Collaborative| Fast-Learning
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