Carole L. Rodenstein

About Carole L. Rodenstein

Senior technology executive with multiple years of experience in leading cross-functional technical, business and operations teams through multifaceted, high-impact projects. Demonstrated success in achieving a balance of complex demands while maintaining a customer focused orientation.I am a business and technology management professional with deep experience in Business Operations, Professional Services and Project Management. My strengths include identifying and developing high-performing teams and solving client problems while focusing on corporate priorities. I have achieved success in bridging the gap between business and technology needs and consistently delivered on-time and on-budget client solutions. I am interested in building on my leadership, client relationship management and technical abilities in my next role.Selected competencies include:• Executive Leadership • Technology Solutions Implementation• Project Management • Relationship Management and Development• Vendor Negotiation • Strategic Planning • Communications• Client Relationship Management• Problem Solving• Software Development Life Cycle (SDLC)• Risk Mitigation• Agile/Scrum Methodology• SaaS Solutions• Resource Development• Team Building• Project & Program Management• Stakeholder Engagement • Cross-Functional Team Leadership • Agile/Scrum Methodology• Resource Management• Business Analysis• Process Improvement• Change Management• Executive Leadership• Performance Improvement• Release Management• Budget Oversight & Forecasting• Technical Support & Training• Technology Solutions Implementations• Vendor Management & Negotiation• Relationship Building & Customer SuccessSpecialties: Multiple industry experience in information technology including healthcare, insurance, high technology and financial services.

Experience

1. Enterprise Success Manager

   WebPT

   Feb 2020 — Present · Boston, MA

   Manage executive and critical customer relationships. Direct connection between a customer’s strategic business goals and the SaaS product suite. Determine appropriate use cases, help define workflows to drive key processes, link the changes in business metrics (KPIs) to an ROI model or Scorecard to ultimately produce major business outcomes for the customer. Responsible for everything for portfolio of customers after the initial sale.Key Achievements• Plan for and conduct on and off-site Executive Business Reviews with Enterprise Members to drive strategy. Create and maintain Account Plans.• Track and monitor account health: utilizing NPS surveys, and creation of effective corrective actions when necessary. • Provide input to the Training team to ensure that curriculum and application notes help members understand actions they need to take to ensure ongoing value as our products and the industry evolve. • Identify areas for improvement, in products and services, and the Member Success function. Create and maintain open lines of communication in Sales, Marketing, Product and Engineering to deliver a world-class member experience.

Education

• D'Amore-McKim School of Business at Northeastern University

  MBA

• Rutgers University

  BA