Carole Decorps
Customer Success Manager i Hp Managed Print Services @HP
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WORK HISTORY
Customer Success Manager i Hp Managed Print Services @HP
Ville de Paris, FR
RESPONSIBLE FOR CUSTOMER SATISFACTION AND CROSS-SELLING / UP-SELLING• Clients: Spie, Egis, Disneyland Paris, Sodiaal, EuroAPI (Ex-Sanofi), Dassault Aviation, AG2R La Mondiale• Territory: Insurrance, Entertainment, Civil engineering works, Agro-food, Pharmaceutical indsutry• Objectives- Drive engagement and retention of accounts by establishing a customer loyalty strategy - Monitor customer health metrics by handling escalation and monitoring invoices- Detection of opportunity on existing customer (upsell, cross-sell, uplift)
EDUCATION
Millikin University
Bachelor of Business Administration (BBA) with Honors
DESCARTES High School
Scientific Baccalaureate, Speciality physical chemistry
ESGCI
Paris School of Business Group
Paris School of Business
Master 2 (M2), Marketing & Commercial Strategy
SKILLS
ABOUT CAROLE DECORPS
Je place le client au coeur de mes priorités, empathique, j’aime travailler dans un…
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