Carole Arvanitis
Director @Newlann Mystery Shopping
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WORK HISTORY
Director @Newlann Mystery Shopping
Newlann provides independent and high quality mystery shopping services to help businesses achieve service excellence and build long term trust amongst their customers.Our focus is always to deliver high quality, tailored and reliable data supported by intelligent analysis, interpretation and recommendations for action.
ABOUT CAROLE ARVANITIS
A really powerful tool that can help you elevate your customer service, and your sales processes, is something you may never have tried. Or, even if it’s been successful for you in the past, it may be time to fire it up again, because things change, and you may not have noticed!You want customers to choose YOU over your competitors and.To keep coming back.To spend more money.To become raving fans – shouting about you verbally and online.Because that leads to new customers and yet more repeat business!At the end of the day, humans dictate whether you succeed or not. That means you really need to know how closely your staff on the ground, on the phone or digitally are actually implementing your business vision and your sales and service strategies.By identifying those areas in which you excel and those where there are opportunities to improve you can:Increase your customer loyaltyImprove your reputationConvert more leadsIncrease your average spendDevelop staff engagement by celebrating their strengths.I help B2C SMEs gain more customers by improving their customers’ experiences. I bring all my experience from many years at GfK Mystery Shopping where I led a large team specialising in doing just that.\'\'.\'\', Always happy to have a friendly, unpressured, chat to answer any questions you may have - c•••••@newlann.com, 07•••••••65. Just give me a call or drop me a line.
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