Carole Abou Rjeily
Account Manager @Hilti Canada
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WORK HISTORY
Account Manager @Hilti Canada
Montreal, QC, CA
Developing and managing business plans, engaging in outside sales calls and collaborating with owners and company managers -Successfully revitalized a $2M inactive territory within six months, converting 50+ dormant accounts into high frequency, profitable partnerships through targeted re-engagement strategies -Exceeded yearly sales targets by 125% and earned the #1 ranking in tool sales in Quebec -Managing a diverse portfolio of 150+ industrial accounts, delivering onsite technical demonstrations weekly to provide custom solutions for high-complexity jobsite applications -Driving a 20% year-over-year increase in market share by identifying key stakeholders and utilizing Salesforce CRM to maintain a robust, high-volume sales pipeline of $1M+ in active opportunities
EDUCATION
Hospitality Management Institute
Bachelor's degree, Hospitality Administration/Management
Saint Joseph University of Beirut
Master's degree, Communication
Lebanese University
Bachelor's degree, Public Relations, Advertising, and Applied Communication
SKILLS
ABOUT CAROLE ABOU RJEILY
Bilingual Professional with 14 years’ experience in Account Management and Sales with multinational companies such as Hilti, Kempinski Hotel, and Crowne Plaza Hotel Top-performing Account Manager at Hilti with a consistent record of surpassing sales targets year over year. Successfully reactivated two major dormant territories valued at $3M within six months, driving significant revenue growth and securing the #1 ranking in tool sales in Quebec Previously served as the Assistant Director of Sales at Kempinski Summerland Hotel and Resort, accumulating extensive experience in the leisure segment. I achieved proven success by securing new business opportunities locally and internationally and was honored with Kempinski’s Top Sales Performer Award Core Skills Account Management & Business Development: Client Relationship Management, Territory Growth, Key Account Development, Pipeline Management Sales Strategy & Performance: Consultative Selling, Strategic Planning, Sales Forecasting, Revenue Growth, Market Development Negotiation & Communication: Contract Negotiation, Presentation Skills, Strong Verbal Communication Client Success & Retention: Customer Relationship Building, Solution Selling, Customer Satisfaction & Retention Tools & Software: Salesforce CRM, MS Office (Excel, Word, PowerPoint, Outlook), Opera, Micros, PMS systems, Online sales platforms (Booking.com, Expedia, Airbnb) Languages: Fluent in French and English
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