Carole Washington

About Carole Washington

Seasoned HR professional with 15+ years of experience in managing a full spectrum of human resources services and functions. Highly effective communicator with proven ability to interact with all levels of management. Strong leadership, ownership and responsibility in achieving corporate business objectives.

Experience

1. VP of Human Resources

   Therapy Source, Inc

   Dec 2015 — Present

   Lead and manage HR department. Design and manage initiatives to orient, train and develop employees, improve morale and increase productivity. Drive culture improvements with a focus on employee engagement. Full desk recruiting responsibilities to establish pipelines. Coach and train managers on the Performance Management process. Maintains employee benefit programs. Assess benefit needs and trends and provide recommendations to management. Ensure legal compliance by monitoring and implementing applicable federal and state requirements. Plan and develop employee training initiatives with a focus on skill enhancement to increase productivity, retention of existing talent and reducing employee turnover. Handle employee relations issues, terminations, respond to grievances and conduct investigations. Respond to unemployment claims, EEOC claims and represent company at hearings.

Education

• Lincoln University

  Bachelor’s Degree, Business Administration

Skills

• Customer Service
• Training
• Account Management
• Customer Relationship Management (Crm)
• Management
• Team Building
• Recruiting
• Performance Management
• Employee Training
• Employee Engagement
• Leadership
• Employee Benefits
• Employee Relations
• Coaching
• Vendor Management
• Call Centers