Carolann Servis
Call Center Vice President with a MBA in Human Resources
- Role
- Vice President - Borrower Care Center at Proctor Loan Protector
- Location
- Troy, MI, US
- LinkedIn followers
- 500 followers
About Carolann Servis
I have over twenty-seven years management experience in the call center industry. Eighteen years dealing in healthcare insurance managing both provider and member inquiries. I have my Masters degree in Human Resources. I have a passion for training and development. I\'m considering attending The University of Denver to obtain my MBA in training and development next year.
Experience
Vice President - Borrower Care Center
Nov 2023 — Present · Troy, MI, US
Education
Baker College Center for Graduate Studies
Associate's degree, Human Resources Management and Services
2012 — 2014
Baker College Center for Graduate Studies
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
2014 — 2016
Baker College Center for Graduate Studies
Master of Business Administration - MBA, Human Resources Management and Services
2016 — 2017
Skills
- Operations Management
- Performance Management
- Crm
- Employee Training
- Talent Acquisition
- Process Improvement
- Call Centers
- Healthcare
- Human Resources
- Benefits Administration
- Organizational Development
- Risk Management
- Time Management
- Coaching
- Customer Retention
- Leadership
- Customer Service
- Employee Relations
- Strategic Planning
- Management
- Team Building
- Outsourcing
- Sourcing
- Vendor Management
- Business Analysis
- Account Management
- Insurance
- Change Management
- Onboarding
- Business Process Improvement
- Underwriting
- Program Management
- Talent Management
- Microsoft Office
- Interviews
- Health Insurance
- Project Planning
- Leadership Development
- Project Management
- Powerpoint
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