Carolina Martins
Partner & Director of Customer Success at Alstra | Helping companies scale fast with vetted remote tech talent from Latin America
- Role
- Customer Success Director at Alstra Technologies
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Carolina Martins
Strategic, multilingual Client Success leader with 17+ years building cross-border…
Experience
Customer Success Director
Dec 2021 — Present
Leading Customer Success Strategy by developing and executing comprehensive customer success strategies to enhance client satisfaction, drive retention, and foster long-term partnerships.• Client Onboarding and Training, ensuring seamless integration of remote talent into their teams. Conducting training sessions to align client expectations with the capabilities of our Latin American professionals.• Managing Client Relationship, cultivating and nurturing relationships with key clients, serving as the primary point of contact for inquiries, feedback, and issue resolution. • Collaborating closely with the Sales and Operations teams to ensure a holistic understanding of client requirements. Streamlining communication channels, resulting in improved client outcomes and increased customer satisfaction.• Establishing and monitoring key performance indicators (KPIs) to measure client success and satisfaction, showcasing the value delivered by our allocated remote talent, emphasizing efficiency improvements and cost savings.• Developing customer success strategies and managing key performance indicators.
Education
UBA
Systems Engineer
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