Carol Spence Bucknor
Senior Manager, Demand Planning @Thrasio
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WORK HISTORY
Senior Manager, Demand Planning @Thrasio
Remote / Miramar, FL, US
Architect of Enterprise Demand Planning & S & OP Transformation for a $300M+ Multi-Channel Portfolio • Built and institutionalized the inaugural Demand Planning function across Amazon, BAM, DTC, and TikTok Shop, establishing a single source of truth across channels.• Implemented Demand Planning Ways of Working (DP WOW), shifting the organization to an 18-month forward-looking planning horizon• Reduced forecast error (MAPE) to ~27% within 4 months by recalibrating demand plans and embedding trend-based forecasting• Established a standardized S & OP cadence across SKUs and 18 brands, aligning Brand, Finance, and Supply teams• Introduced Health Check tools and performance tracking (MAPE/Bias) to drive visibility and accountability• Elevated team capability through structured coaching and ownership of forecasting and S & OP processes
EDUCATION
Nestle Supply Chain E- Academy
Certificates, Demand and Supply Planning Curriculum
The University of the West Indies , Mona Campus
BSc in Mathematics (major ), Computer Science and Business (minor)
SKILLS
ABOUT CAROL SPENCE BUCKNOR
Strategic and Operational Demand Planning and S & OP leader with 20+ years of experience driving forecast accuracy, revenue alignment, and operational excellence across global, multi-channel environments.I specialize in building and scaling enterprise demand planning functions, establishing S & OP operating rhythms, and transforming fragmented data into a single source of truth that enables confident, data-driven decision-making.At Thrasio, I was recruited to design and institutionalize the company’s inaugural Demand Planning function, leading a transformation across a $300M+ multi-channel portfolio spanning Amazon, Brick & Mortar, DTC, and TikTok Shop. I established a repeatable S & OP cadence, extended the planning horizon to 18 months, and improved forecast accuracy to ~27% MAPE within four months by recalibrating demand signals and embedding trend-based forecasting.My experience spans leading enterprise S & OP integration across $1.8B portfolios, improving forecast accuracy from 62% to 81%, and driving cross-functional alignment across Sales, Finance, Supply Chain, and Marketing. I bring a strong focus on operational execution, analytics, and building scalable processes that enable sustainable growth.Core areas of expertise include Demand Planning, Forecast Accuracy (MAPE, Bias), S & OP Leadership, Inventory Optimization, Scenario Planning, and Demand Signal Management. I welcome the opportunity to connect with professionals across Demand Planning, S & OP, and Supply Chain.
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