Carol Sauro
Assistant Manager @The Hci Group
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WORK HISTORY
Assistant Manager @The Hci Group
Work closely with manager to ensure that both technical and clinical service desks are staffed and equipped with the tools needed to provide excellent customer service to our clients. Collaborate with the client on issues that require escalation and provide feedback to our agents in order to improve quality and customer satisfaction. Coach agents regarding quality of work and encourage them in their professional growth.Coordinate training and match new agents with more seasoned agents which provides them a positive learning experience.
EDUCATION
Lancaster County Career and Technology Center
LPN
Solanco High School
Diploma
HACC, Central Pennsylvania's Community College
Phlebotomy
SKILLS
ABOUT CAROL SAURO
I am a traveling consultant who is Credentialed in Epic\'s Ambulatory, Cadence and ClinDoc…
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