Carol Rosas

About Carol Rosas

I am an accomplished Chief Operating Officer with a proven track record in the Credit Union industry. My expertise lies in leadership and development, project management, strategic planning, public speaking, team building, and branch strategy. I hold an MBA and graduated with honors from Western CUNA Management School, underscoring my commitment to excellence and ongoing professional growth.

Experience

1. Chief Operating Officer

   Eagle Community Credit Union

   Feb 2012 — Present · Foothill Ranch, CA, US

   Ensure our core values are intertwined in my department\'s facets: Professionalism, Integrity, and Engagement.Responsible for a complete branch network of 5 branches in Orange County, call center, and operations with 40 employees and over $350M in assets. Oversee and manage sales and service programs\' success, including training, tracking, and staff development. Monitor and manage performance, leading to a positive contribution to the credit union’s financial goals, strategic initiatives, and ultimately success. Implement new products and processes which streamline existing processes. These include but have not been limited to EMV conversion, mobile deposit, LOS conversion, Rewards program implementation, electronic signature, member surveys, and incentive plans. Ensure policies and procedures create consistency and accuracy while still achieving exceptional service.Ensure security protocol and operational audit processes are adequate to ensure the safe and effective management of all locations: monitor and direct Branch Managers enhancing teamwork to function as one entity. Mentor staff to focus on their individual strengths, including leadership and accountability.

Education

• Southern Oregon University

  Master of Business Administration - MBA, Business Analytics

• University of Oregon

  Bachelor of Arts (BA), International Studies

  1991 — 1994

Skills

• Performance Management
• Strategic Planning
• Franchising
• Customer Service
• Executive Management
• Coaching
• Management
• Team Building
• Public Speaking