Carol Rodriguez
VP, Service Assurance| Driving Operational Excellence with Automation and Innovative solutions l Outcome Driven l Culture Champion
- Role
- Vice President of Service Assurance at GTT
- Location
- Tempe, AZ, US
- LinkedIn followers
- 500 followers
About Carol Rodriguez
Dynamic and results-driven professional with 30 years of progressive management experience in the technology industry. Renowned for driving positive organizational change through process improvement, system integration, and automation. Proven track record of success with bankrupt, acquired, and integrated companies. Adept at developing and leading high-performing teams to meet both tactical and strategic business and customer needs
Experience
Vice President of Service Assurance
Apr 2026 — Present · US
Leads global strategy to deliver an exceptional customer experience by implementing proactive operating models, advancing automation capabilities, and driving the effective management of chronic issues to reduce recurring incidents.Provides executive leadership across SLA governance, customer escalations, and quality standards, ensuring consistent performance and accountability. Oversees the adoption of operational and system changes that enhance operational excellence, optimize performance to support long-term service stability.
Education
Rochester Institute of Technology
Bachelor's degree, Electrical Engineering and Philosophy
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