Carol Monk

About Carol Monk

As a strategic business partner for the SMB Services organization, I am thrilled to drive enablement and training initiatives that empower employees to succeed! My passion lies in collaborating cross-functionally with global teams to curate and deliver just-in-time learning materials—be it product launches, processes, methodologies, or human skills. I always aim to inject a sense of fun and engagement into every training session! Having started my journey at SAP Concur in the Implementation team, I am honored to now enable and train the very organization that nurtured my growth. My mission is to help others learn, grow, and thrive—not just for our customers\' benefit but for their personal and professional development as well. Past Role (Pre-Oct 2021): As a Senior Implementation Project Manager for SAP Concur\'s Expense product, I balanced multiple projects, ensuring timely delivery while building exceptional client relationships. Internally, I cherished my role as a mentor and go-to resource for colleagues. I have an excellent rapport with employees at all levels because, simply put—I love people. Specialties: Enablement, virtual training facilitation, project management, change management, adult learning, content design, active listening, and making people smile

Experience

1. Senior Smb Services Enablement Manager

   Sap Concur

   Mar 2023 — Present

Education

• Johnson Bible College

  General studies

  1987 — 1988

• Knoxville Business College

  Associates

  1992 — 1994

• Travel School Institute

  Certificate

  1990 — 1991