Carol McNicol

WORK HISTORY

SKILLS

ABOUT CAROL MCNICOL

A high-energy, flexible, results-driven, Internal Communications specialist with over 20 years’ experience and an excellent knowledge of how Internal Communications can help employees understand the vision and purpose of the organisation and how they can contribute towards its success.With the unique experience of numerous years in large organisations, mostly in financial services, coupled with current experience in the fast-paced, multi award-winning Leith Agency, working with numerous clients simultaneously. With strong organisational and planning skills to shape, manage and deliver integrated, outcome-focused internal strategic and tactical communication activities, that are aligned to specific business priorities and overall organisational goals - reaching audiences of all levels, role types and differing locations.I have vast experience in creating and delivering Financial Services Integration (HBOS/Lloyds Integration), Strategic leadership communications, Transformation and Change communications, including Cultural and Technology/Digital transformation, People Change programmes and Organisational restructuring, ensuring that employees are engaged and supportive of what the organisation is trying to achieve. I enjoy the challenge of bringing clarity and transparency to complex information and successfully bringing this to life in an easy to understand, concise, imaginative and engaging way for the required audience, ensuring that all communications are consistent with brand standards and tone of voice and delivered at the right time and in the right way, using the most relevant channel for the audience.I am proficient in the full MS Office suite of tools and have experience working with Teams, Zoom, Webex, Intranet, and SharePoint databases. I have many years of line management experience, sharing expertise, developing and managing teams across remote locations as well as introducing best practice and self-service models within business areas to ensure that day to day communications follow a consistent tone and process, and collaborating with colleagues and senior stakeholders internally and other organisations globally.I have proactively built strong collaborative relationships with several diverse stakeholder groups, including senior C-suite stakeholders (CEO, CIO, CTO) of blue-chip companies to provide support and strategic communications expertise.