Carol Mathias
Support Engineer @Cms It Services
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WORK HISTORY
Support Engineer @Cms It Services
Mumbai, IN
Proficiently providing technical support and services for various systems and networks• Carrying out ongoing hardware & software maintenance operations including installation, up-gradation, and troubleshoot issues• Correlating with other units to maintain the standards & functionality and liaised between end-users & higher level support• Assisting with the most suitable IT choices and performing miscellaneous job-related duties as assigned• Gathering requirements for ongoing projects and organizing details for management use• Developing proposals for clients outlining project scope and timeline• Implementing quality control standards for consistent approach and results• Gaining valuable experience and knowledge about different products, functions, markets, and businesses of the organization during training & on-the-job training sessions
EDUCATION
Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai
Master of Business Administration - MBA
University of Mumbai
Bachelor of Engineering - BE
ABOUT CAROL MATHIAS
At CMS IT Services, I contribute as a DevOps Engineer, focusing on automating CI/CD pipelines with Jenkins and GitLab CI, containerizing microservices using Docker, and deploying applications on AWS platforms such as ECS and EKS. My expertise includes infrastructure automation with Terraform, monitoring systems using CloudWatch, Prometheus, and Grafana, and collaborating with cross-functional teams to streamline feature releases and ensure operational efficiency. My academic foundation includes an MBA from NMIMS and a BE in Electronics and Telecommunication Engineering from the University of Mumbai. These qualifications complement my technical acumen with strategic insights, enabling me to navigate complex environments and deliver impactful solutions.
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