Carol Martinez
Director, Americas Customer Service Leader at Cisco
- Role
- Director, America\'s Customer Service Leader at Cisco
- Location
- Sparks, NV, US
- LinkedIn followers
- 500 followers
About Carol Martinez
Develop and Lead the Americas Customer Service Organization. My organization provides E2E Operations support to our Sales team members, Customers and Partners. Manage a wide range of critical services that provide value to our stakeholders. Responsible for supporting 61% of Cisco’s revenue and partners. My team is 300+ strong enabling world-class customer service experience. Operational focus on software and re-occurring revenue growth. Outside of work I enjoy time with my family and friends with a focus on sitting outside, enjoying the summer nights, with beautiful glass of pinot noir.
Experience
Director, America\'s Customer Service Leader
Jan 2001 — Present · Reno, NV, US
America\'s Customer Service Leader for Cisco. Responsible for execution of America\'s case mgmt, ordering and booking with customer experience, as top of mind.
Skills
- Telecommunications
- Cisco Technologies
- Management
- Program Management
- Telepresence
- Business Alliances
- Sales
- Cloud Computing
- Channel
- Go-to-Market Strategy
- Professional Services
- Partner Management
- Vendor Management
- Video Conferencing
- Service Providers
- Product Management
- Acquisition Integration
- Managed Services
- Cross-Functional Team Leadership
- Demand Generation
- Cisco Systems Products
- Channel Partners
- Salesforce.com
- Sales Enablement
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