Carol Mangum

About Carol Mangum

With over 25 years of experience in strategic leadership, operations management, and talent development, I specialize in delivering measurable results that align with organizational goals. My expertise includes driving revenue growth, optimizing cross-functional processes, and fostering high-performance cultures through inclusive leadership and innovation.Career Highlights:• Spearheaded strategic operations, contributing to $1.2 billion in revenue growth, demonstrating my ability to drive impactful business outcomes.• Directed go-to-market strategies, leading to improved customer retention and elevated market performance.• Championed Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives, enhancing workforce engagement and fostering inclusive leadership.• Successfully launched joint ventures by leading cross-functional teams and ensuring alignment with organizational strategy and regulatory compliance.• Developed and implemented innovative solutions to complex challenges, streamlining operational efficiency and enhancing team accountability.Industry Expertise:I excel in change management, talent optimization, and customer-centric strategies, navigating complex, matrixed environments to achieve sustained success. My career is built on aligning vision with action, driving operational excellence, and fostering innovation.Aspiration:I am passionate about utilizing my experience in business transformation to help organizations achieve sustainable growth while building empowered, collaborative teams.

Experience

1. Benefits Consulting Practice Lead

   Businessolver

   Mar 2026 — Present · Atlanta, GA, US

   Lead strategic initiatives to ensure seamless delivery of client-elected benefits coverages.Cultivate and manage relationships with carriers and vendors to optimize service delivery and partnership value.Serve as a trusted advisor to clients, providing guidance and solutions that enhance satisfaction and retention.Influence cross-functional teams and stakeholders to drive innovation and continuous improvement.Identify and resolve complex client and vendor challenges with agility and strategic foresight.Represent Businessolver’s values and vision in all client and partner interactions. Strategic Leadership & GrowthChampion Businessolver’s mission and foster a collaborative, high‑performing culture.Act as a key influencer and change agent, driving innovation and value.Monitor industry trends and emerging technologies to inform strategic integrations.Partner & Client EngagementLead recurring meetings with partners, clients, and internal teams; manage agendas, facilitation, and documentation.Resolve partner‑related escalations through effective cross‑team collaboration.Align partner and client strategies with organizational goals.Support Voluntary Benefits placement and renewals for Agency clients.Performance Management & Continuous ImprovementIdentify and implement process improvements to enhance efficiency and service quality.Provide guidance on service models, integrations, and best practices.Evaluate partner performance using KPIs, scorecards, and ROI insights; lead improvement initiatives.Analyze operational trends and deliver data‑driven recommendations.Training & Expertise DevelopmentServe as a subject matter expert on partner services, pricing, and integrations.Deliver training to sales, advisory, and client services teams.

Education

• University of Florida

  Bachelor of Science - BS, Sports and Exercise

Skills

• Disability Insurance
• Commercial Insurance
• Long-Term Care
• Hipaa
• Flexible Spending Accounts
• Working with Brokers
• Property & Casualty Insurance
• Benefits Administration
• General Insurance
• Training
• Health Care Reform
• Life Insurance
• Medicare
• Sales
• Pharmacy Benefit Management
• Disease Management
• Dentistry
• Sales Management
• Group Medical
• Accountable Care
• Healthcare Industry
• Health Policy
• Claim
• Performance Consulting
• Hmo
• Selling
• Provider Relations
• Medicare Part D
• Health Savings Accounts
• Needs Analysis
• Medicaid
• Insurance
• Group Insurance
• Healthcare
• Cobra
• Ppo
• Employee Wellness Programs
• Underwriting
• Health Insurance
• Brokers