Carol Keyes
Leading Customer Success Operations
- Role
- Director of Customer Success Operations at BMC Software
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Carol Keyes
Over ten years of Business Operations, Project, and Program Management experience leading small- to large-scale cross-departmental projects utilizing PMI methodologies and industry best practices. Demonstrated success applying Traditional, Agile, Waterfall and Adaptive methods and ability to thrive in ambiguity while leading a broad range of high-profile projects and initiatives. Adept relationship builder and collaborator who shines as a skilled communicator and flexible, relatable, politically savvy leader.
Experience
Director of Customer Success Operations
May 2025 — Present · Austin, TX, US
I will be focused on enhancing customer journey mapping and analysis to ensure we understand and optimize every touchpoint in the customer lifecycle. I\'ll also be dedicated to driving operational efficiency by streamlining workflows and leveraging technology to maximize team productivity and impact. This includes developing robust reporting and analytics to provide data-driven insights for measuring success, identifying trends, and informing strategic decisions. Furthermore, I\'ll be responsible for enabling our Customer Success team by equipping them with the best tools, training, and resources to build strong customer relationships and drive adoption. Finally, I\'ll be collaborating cross-functionally with Sales, Product, and Marketing to ensure a seamless and unified customer experience.
Education
Texas State University
Master of Business Administration - MBA
2009 — 2011
Texas State University
Bachelor of Business Administration - BBA, Marketing
2004 — 2008
University of Arkansas at Little Rock
Graduate Certificate , Information Quality
2015 — 2017
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