Carol J

Experience

1. Customer Service Team Lead

   Flipkart

   Jun 2021 — Present · Bengaluru, IN

   Overseeing the end-to-end operations of the Return Processing warehouse, including receiving and dispatch.\\\\n• Conducting a comprehensive Time Motion study to identify process gaps, resulting in a 10% optimization in overall productivity.\\\\n• Strategically planning and optimizing manpower resources, resulting in a significant reduction of up to 15% through improved IT and infrastructure planning.\\\\n• Implementing an Item-to-Bin flow system to enhance item-level tracking within the warehouse, leading to a 4% reduction in process leakages and minimizing inventory movement across the network.\\\\n• Ensuring accurate inventory control by reconciling data with the storage system.\\\\n• Facilitating effective coordination among multiple stakeholders to minimize callouts and enhance customer satisfaction.\\\\n• Taking ownership of monitoring ongoing projects\' success metrics and managing stakeholder relationships.\\\\nPossessing extensive experience in SQL database management.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• CALOR’X Teacher University

  Bachelor's, Commerce

• Board Of School & Technical Education

  Board Of School & Technical Education

  2012 — 2012