Carol Hickey

About Carol Hickey

Senior Executive Assistant and Executive Operations Partner with 20+ years of experience supporting C-suite leaders across technology and financial services. I operate at the intersection of executive support, program management, and operational strategy, serving as a trusted partner to senior leaders and a force multiplier for their time, priorities, and teams. Throughout my career, I have supported CFOs, CTOs, and senior technology leaders in fast-paced, high-performance environments—managing complex operations while driving clarity, alignment, and execution across organizations. My work spans- Executive operations & strategic support — managing highly dynamic calendars, preparing leaders for critical meetings, and ensuring follow-through on key priorities - Program & project management — coordinating cross-functional initiatives, tracking deliverables, and improving execution across stakeholders - Operational excellence & process improvement — building scalable systems, SOPs, and workflows that reduce friction and increase visibility - Event & engagement leadership — designing and executing leadership offsites, town halls, and board-level engagements I bring deep expertise in time management, stakeholder coordination, and organizational effectiveness, along with a proactive, solutions-oriented approach grounded in sound judgment and discretion. I am highly comfortable partnering with technical teams and modern tools, including Slack, Google Workspace, Microsoft 365, and AI platforms such as ChatGPT and Copilot to streamline workflows, communications, and planning. Known for my ability to anticipate needs, navigate complexity, and execute with precision, I help leaders stay focused on what matters most while ensuring their organizations run seamlessly behind the scenes.

Experience

1. Senior Executive Assistant

   Bessemer Trust

   Dec 2022 — Present · NY, US

   Lead executive operations for the CFO of a 130-person Finance organization, managing complex priorities, stakeholder coordination, and high-stakes deliverables- Own a highly dynamic, high-volume executive calendar and global travel, ensuring alignment with shifting priorities and organizational demands- Serve as Finance point of contact for Board coordination, project-managing materials across 5 entities and 20 annual meetings in partnership with 14+ stakeholders- Coordinate leadership forums including Finance Leadership Team (9 leaders), Finance Operations Council (15 members), and Banking Committee (12 meetings annually)- Design and execute Finance Town Halls (130+ attendees), including agenda architecture, speaker coordination, production logistics, and communications- Publish and maintain a Finance-wide calendar of key meetings and deliverables to improve transparency and alignment across the organization- Produce daily executive briefing materials and decision-support summaries to enhance leadership effectiveness- Build scalable systems including trackers, SOPs, templates, and intranet content to improve operational efficiency and reduce friction- Built and maintain the Finance intranet page, sourcing and writing content to improve communication, transparency, and team engagement across the department- Provide monthly reporting to Finance senior leadership on intranet usage and adoption, using insights to guide content strategy and increase engagement- Serve as editor of a monthly Finance blog, partnering with senior leaders across the department to develop and publish timely thought leadership and key updates

Education

• Point Park University

  Bachelor of Fine Arts (BFA), Musical Theater

• William Esper Studio

  Acting

  2002 — 2005

Skills

• Project Management
• Event Management
• Access
• Project Planning
• Budgets
• Strategic Planning
• Employee Relations
• Business Development
• Program Management
• Customer Service
• Time Management
• Management
• Team Building
• Process Improvement
• Office Administration
• Public Relations
• Adobe Acrobat
• Business Strategy
• Calendaring
• Powerpoint
• Microsoft Excel
• Sharepoint
• Training
• Microsoft Office
• Database Administration
• Administrative Assistance
• Data Analysis
• Business Process Improvement
• Human Resources
• Editing
• Event Planning
• Business Planning
• Public Speaking
• Microsoft Word
• Team Leadership
• Executive Administrative Assistance
• Administration
• Recruiting
• Microsoft Outlook
• Leadership