Carol Gustafson
Senior Account Manager/Advisor
- Role
- Account Manager - Senior Client Advisor at Fiserv
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Carol Gustafson
A business professional with a track record of successful management and experience in all facets of the Financial Services industry. A people-focused leader, skilled at motivating and directing resources at all levels to deliver high quality results. A strategic thinker and organized project manager with strong business communication and collaboration skills. A Client Advocate going above and beyond to develop solutions and enhancements resulting in lasting client relationships.SKILLS• Operational and Program Management• Call Center Customer Care and IVR Management• On-Boarding, Implementation and Project Management • Consultative and Issue Management• Program and Operational Subject Matter Expert: Association and BIN Management, Implementations Services, Call Center Customer Care Management, IVRU, Cardholder Website, CMS, STAR NE Platform, Incoming and Outgoing Data Delivery, Funding Methodologies, Reporting, Settlement, Back Office, etc.• Microsoft Office, Outlook, and Internet Explorer• Client Relations and Account Management• Building Business Partnerships
Experience
Account Manager - Senior Client Advisor
Mar 2018 — Present · Omaha, NE, US
Education
University of Nebraska at Omaha
Business Administration, Management and Operations
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