Carol Felicio
CIO Tech Hubs Supporting Services @ERGO
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WORK HISTORY
CIO Tech Hubs Supporting Services @ERGO
Düsseldorf, DE
As a CIO Tech Hubs Supporting Services, I am responsible for- Delivering high-value best-practices in shared services including Testing, Automation, Data Management, Development Practices, Process Management, Knowledge management, Workforce & Capacity Planning and Strategic Supplier Governance at a global level where the benefits of scale, reuse and standardization can be realised- Leading the transformation of tool´s and process from a set of distributed capabilities into a unified global best-practice- Establishing and driving an organization-wide governance of the adoption of standards, tooling and frameworks- Identifying synergies, overlaps and efficiencies in processes, tooling and ways-of-working across entities, with a focus on efficiency, productivity and cost reduction- Developing and driving pragmatic change management strategies and plans to ensure minimal disruption to local delivery teams, supported by setup of SLA and KPI`S- Building and leading a diverse team of high-skilled SMEs across international network- Supporting a control and risk culture with strong key management controls ensuring regulatory compliance
EDUCATION
Universidade do Minho
Master's degree, Information Technology
Universidade do Minho
Licentiate degree, Computer/Information Technology Administration and Management
ISEG - Lisbon School of Economics & Management
Master's degree, Information Technology Project Management
ISEG - Lisbon School of Economics & Management
Postgraduate Degree, Project Management
ABOUT CAROL FELICIO
Excellence in anticipating business needs and designing effective IT strategies by leveraging new technologies (industry market trends) and best processes in class to support business growth• Proficiency in the deployment of global processes and tools, driving standardization and measurable service level improvements by defining and implementing appropriated KPI• Proven leadership skills in promoting organizational performance, by setting stretched targets, developing people, streamlining teams and thorough recruitment of diverse talent (internal/external)• Proven track record managing suppliers and promote external partnerships to ensure compliant supplier is followed, experienced with budget/P&L management, bid & proposals, service delivery and management on onshore and offshore resources
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