Carol Eckhoff

About Carol Eckhoff

I am the founder of Making Magic Happen – a consulting company focused on optimizing the…

Experience

1. Founder, Customer Experience Officer, Imaginer, Space Planner, Resource Specialist, Speaker, Trainer

   Indoff, Llc

   Apr 2021 — Present · IL, US

   We work with business owners to optimize their customers\' experience. 84% of companies that work to improve their customer experience report an increase in their revenue. Customer-centric companies are 60% more profitable than companies that don’t focus on customers. Focusing effect on customer experience is a essential to grow your business. Let us work with you to create the very best possible experience.

Education

• Illinois State University

  MS

  1976 — 1977

• Eastern Illinois University

  BA

  1972 — 1976

Skills

• Sales Operations
• Customer Service
• Customer Satisfaction
• New Business Development
• Certified Sound Masking Consulatnt
• Budgets
• Sales Process
• Project Management
• Systems Furniture
• Cold Calling
• Furniture
• Pricing
• Microsoft Office
• Sales
• Team Building
• Ff&E
• Material Handling
• Space-Planning
• Move Management
• Negotiation
• Seating
• Purchasing
• Inventory Management
• Custom Furniture
• Corporations
• Material Handling Equipment
• Interior Design
• Sound Masking
• Retail
• B2b
• Certified Ergonomics Needs Accessor
• Trade Shows
• Ergonomics
• Contract Negotiation
• Selling
• Space Planning
• Salesforce.com
• Marketing
• Sales Management
• Time Management