Carol Chapman Hons

WORK HISTORY

EDUCATION

ABOUT CAROL CHAPMAN HONS

Carol Chapman E – Mail: M••••••••@outlook.com Professional Profile: A professional and highly focused self-motivated individual. A very experienced leader, with a forward thinking, positive attitude and plenty of energy to cope with demanding environments. A passion for improving processes, collaborating with people, delivering outstanding customer service and leading change from the front. I am highly organized, dedicated to delivering results and working collectively with key stakeholders. Experience of working within agile change teams to build a change culture, change mind-sets and improve the service delivered to customers.I pride myself on being a role model and I have been proud to be an ambassador in the local community volunteering with the Samaritans charity and raising money for a plethora of other charities by running half marathons in my spare time including the New York Half Marathon and the Great North Run. A proven track record of delivering top performing results across the People, Customer, Commerciality and Risk elements of a retail business, in branches of all sizes. I have delivered excellent results at a wider level, preparing and delivering presentations to teams in excess of 100 people. I am looking to leverage all the skills gained from the senior management positions I have held within HSBC to expand into other areas that will help me develop and grow even further. I am looking to make a significant contribution to other teams and key stakeholders by bringing my hard working ethics and positive outlook and attitude to a new and exciting role. Key Skills Proven, progressive and broad based retail banking experience with confident ability of team leadership, performance management and coaching high performance teams. I have progressed in size and scope of role continuously throughout my HSBC employment with a keen eye for detail and consistently delivered strong, long term KPI results from Customer Satisfaction, Financial Growth, Digital Engagement, and Risk Management. Proven delivery of a significant change programme within the regional network change team. Successfully implementing change, influencing mind-sets and culture, resulting in reduced wait times, improved business growth and increased customer satisfaction results.