Carolina Collepardo
Lead Ux Designer @Cinch Home Services
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WORK HISTORY
Lead Ux Designer @Cinch Home Services
Boca Raton, FL, US
UX strategy & research lead driving customer-centered transformation across B2C and B2B platforms.First UX leader in a historically dev-led organization — building the UX foundation while delivering measurable product impact.Focus Areas • UX strategy & design operations • End-to-end research (SUS, usability testing, analytics-driven insights) • Funnel optimization & adoption growth • Service blueprinting & operational workflow redesign • Design systems & multi-platform consistency • Cross-functional alignment across Product, Engineering, Marketing & OpsImpact • Benchmarked and improved usability across service provider platforms • Increased pilot adoption through structured experimentation • Introduced scalable research practices and Dev-ready design workflows • Elevated UX visibility with data-backed storytelling to leadershipStrategy-minded. Metrics-driven. Hands-on.
EDUCATION
Universidad Nacional Autónoma de mexico
Bachelors Degree in Fine Arts, Visual and digital arts
San Carlos Academy, UNAM
Expert in Forensic Art, Forensic Art
SKILLS
ABOUT CAROLINA COLLEPARDO
I design and build product experiences at the intersection of UX, product strategy, and AI-assisted development.I own ideas end-to-end — from problem discovery and system thinking to UX design, rapid prototyping with AI coding tools, and iterating based on real user feedback and product data. My goal is to move ideas from concept to working product quickly.I lead and support a UX team while working closely with product and engineering partners to solve complex problems and deliver better experiences. I’m particularly drawn to operational systems where usability, business logic, and technology intersect.
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