Kevin Carmody
Senior Technical Support Specialist @Fenergo
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WORK HISTORY
Senior Technical Support Specialist @Fenergo
Dublin, IE
Helped lead SOC 2 Type II audit preparations by validating IT processes, compiling evidence, and ensuring compliance with security and operational standards.• Support endpoint and Microsoft 365 environment management, ensuring consistent configuration, access control, and system hygiene.• Collaborated with auditors and internal teams to ensure IT Service Desk processes met SOC compliance requirements.• Designed and built an automated Joiners–Movers–Leavers (JML) system using Power Automate, streamlining on-boarding and off-boarding across Microsoft 365 and Azure AD. The solution was developed to support SOC 2 and ISO audit requirements through consistent access controls and audit-ready reporting, while establishing a foundation for future automation and scalability.• Contribute to process improvement initiatives across the IT Service Desk, enhancing efficiency and data accuracy in reporting.
EDUCATION
De La Salle College, Churchtown
Leaving Cert, General Studies
National College of Ireland
Bachelor of Science - BS, Data Analytics
National College of Ireland
Higher Certificate , Computing
SKILLS
ABOUT KEVIN CARMODY
I’m a Technical Support Specialist with 3+ years of hands-on experience delivering end-user support, managing IT requests, and maintaining efficient technical environments. I hold a BSc (Honours) in Computing with a specialty in Data Analytics, giving me a strong analytical foundation to troubleshoot, automate, and continuously improve IT processes.My background includes exposure to Project Management Office (PMO) practices, which strengthened my ability to coordinate across teams and deliver structured, process-driven results — skills I now apply daily to IT operations and service delivery.I’m currently developing deeper expertise in Microsoft 365 administration, endpoint management, and cloud infrastructure (Azure) with a long-term goal of advancing into System Administration and Cloud Engineering. I’m passionate about leveraging modern tools to simplify workflows, secure environments, and enhance productivity for users and teams alike.Actively pursuing CompTIA Security+ to transition into a dedicated Security Operations (SecOps) role.
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