Carmen Pack

About Carmen Pack

PROJECT MANAGERResults-oriented leader with a dedicated 10+ year career managing the design and delivery of value-driven technology, business, and process improvement solutions that have reduced costs, improved efficiency, enhanced customer satisfaction, strengthened usability and accessibility of data, and enabled continued growth.Skilled in partnering with business, teams, leadership, and vendors to identify needs, evaluate risks and issues, define approaches and plans, and deliver automation, integration, risk mitigation, and workflow solutions.Core CompetenciesBusiness Process Analysis & Mapping Training Requirements Gathering & Documentation User Experience Project Planning & Monitoring Business Process Improvement Cross-Functional Team Leadership Implementation, Training & Support Best Practices Lean & Six Sigma Methodologies Trained as Life CoachTechnology ProficiencySharePoint Raiser’s Edge Omnigraffle Basecamp Daylite MS Office Suite (Excel, Project, PowerPoint, Word) Visio First American Title Online File Processing System (FAST) Metlife ADP EyeMed MIR3

Experience

1. Sr Project Manager

   UCLA Health

   Jan 2016 — Present · UCLA Westwood, CA, US

   Independently taking a project from initial conception and scoping through completion, on schedule, on budget, and meeting or exceeding expectations of the team and the client. Identify and manage project dependencies and critical paths.• Develop Project Charters, Project Plans and associated project documents by collaborating with senior management and stakeholders. Select resources needed using the Educated Guess Planning Method and assigning individual tasks/responsibilities.• Manages day-to-day operational aspects of a project and scope effectively applying PM Lifecycle methodology and project standards. Ensures project documents are complete, current, and stored appropriately. Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.• Facilitate team and client meetings effectively. Accurately communicates relevant project information to superiors and deliver engaging, informative, well-organized presentations for both IT and Business Stakeholders.• Update Projects Status reports on Service Now and PM SharePoint Site. Resolves and/or escalates issues with appropriate urgency. Set and continually manage project expectations with team members, IT and Business Stakeholders.• Build, develop, and grow all business relationships vital to the Project\'s success.

Education

• University of New Orleans

  MBA

• University of New Orleans

  BA