Carmen Mah
- Role
- Area Manager Ii at Amazon
- Location
- Staten Island, NY, US
- LinkedIn followers
- 500 followers
About Carmen Mah
As an Operations Manager at Amazon, I am responsible for planning and executing daily…
Experience
Area Manager Ii
Dec 2021 — Present
Manage and lead a team of over 100 associates and stretch as an L6 Operations Manager • Drove a chuting rate increase from 136 UPH to 175 UPH (28.68% improvement) • Continuously driving inferred time lower by resolving associates’ barriers and conducting time logged in seek to understand (TLI STU) conversations while providing disciplinary action when necessary. Reduced inferred time from 16% to 11%. • Successfully became a Safety Leadership Index (SLI) Champion of Q2 in 2023, and in the process of mentoring a peer to improve their scores for Q3 • Organized monthly associates’ meetings for Asians@Amazon for associates’ activity, and driving community engagements • Successfully coordinated 4 donations and give back to community events in 2023 by partnering Amazon with various organizations, and was able to help at least 500 people in the process • Participated in process improvement for the workplace by driving safety initiatives to expand walkway for associates to reduce traffic from pallet jacks, and tote tanks. Increased airflow in workplace by working with Finance, Safety, and RME on installing 410 fans on stations
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