Carmen L.
Ux Researcher @JPMorganChase
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WORK HISTORY
Ux Researcher @JPMorganChase
New York, NY, US
Employee Experience
EDUCATION
Ithaca College
Bachelor of Science (BS), Cinema & Photography, French minor
SKILLS
ABOUT CARMEN L.
I entered the UX Research field with my passion for providing a voice for the customer. I aim to use my diverse background and self-awareness to bring more genuine empathy to the tech industry. I recognize my responsibility as a user researcher to eliminate the subject-observer relationship and instead create more equitable methods using ethical research practices.Skills include: Zendesk, Looker, Qualtrics, Confluence, Solvvy, Answerbot, Salesforce, event production, verbal and written communication, cross-team collaboration, user interviews, usability testing, user recruiting, focus groups, card sorting, surveys
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