Carmen Collier
Business Process Director @HCA Healthcare
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WORK HISTORY
Business Process Director @HCA Healthcare
Nashville, TN, US
EDUCATION
Missouri University of Science and Technology
Bachelor of Science (BS), Geological Engineering
Purdue University Daniels School of Business
MBA, Operations & Management Information Systems
SKILLS
ABOUT CARMEN COLLIER
I am a global transformation leader with 25+ years of experience driving operational excellence across information technology, biopharma, engineering, government, construction, customer support, and manufacturing. My career spans engineering design, process reengineering, IT technical support, and enterprise program management—always with a focus on delivering measurable business value.I specialize in- Operational Excellence & Continuous Improvement: Building high‑performing teams, mentoring Lean Six Sigma talent, and embedding daily management systems that elevate performance and culture- Technology & Process Transformation: Leading global CRM implementations, enterprise data management initiatives, and AI‑enabled HR process redesigns to streamline operations and improve customer outcomes- Strategic Leadership: Advising executives on change management, KPI frameworks, and organizational capability development while fostering inclusive, high‑impact cultures.Career highlights include- Driving business excellence culture at Bristol‑Myers Squibb’s Cell Therapy Manufacturing Site as Associate Director of Operational Excellence- Leading worldwide customer service initiatives and change management frameworks at Amazon- Delivering global Black Belt projects and mentoring CI talent at Cummins as a Certified Six Sigma Black Belt- Transforming HR operations with AI‑driven onboarding/offboarding solutions as Business Process Director.I bring a growth mindset and servant leadership style, enabling organizations to achieve agility, customer satisfaction, and profitability. My adaptability across industries allows me to seamlessly integrate technology, process, and people to deliver sustainable transformation.
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