Carmen dos Santos

People Officer @Anna Freud

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2025 — Present

People Officer @Anna Freud

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London, GB

Leading on projects, including complex process automations using AI tools (e.g. Power Automate)- Implementing new compliance systems, including developing, testing and evaluating workflows- Creating reports (using pivot tables and visualisations) and tracking tools to increase productivity and efficiency (e.g. Excel)- Collaborating with Organisational Development colleagues to develop a new corporate induction to improve employee experience and engagement- Developing assets such as job packs and welcome packs to improve recruitment and onboarding experience- Creating tutorial videos and step-by-step guides to support managers with system administration- Creating articles for internal comms- Keeping high awareness and knowledge base of a complex, evolving and growing organisation.

EDUCATION

2010 — 2012

Joseph Chamberlain Sixth Form College

College, completed A-levels in Psychology, Biology and Geography.

2005 — 2010

North Birmingham Academy

High School

2012 — 2015

Queen Mary University of London

Bachelor’s Degree, BSc (Hons) Psychology

SKILLS

Order ManagementTeamworkMicrosoft OfficeSalesQualifying CandidatesDiplomacyTraining & DevelopmentTime ManagementRecruitmentRetailCandidate SelectionReceptionist DutiesExpense ReportsHitting TargetsSpssCustomer RetentionLiterature ReviewsCustomer ServiceMicrosoft ExcelPre-SalesTender WritingForecastingCalendar PlanningReport WritingAnalytical SkillsCultural SensitivityTeam LeadershipPresentation SkillsResearchData AnalysisOffice AdministrationPersuasionTemporary Staffing

ABOUT CARMEN DOS SANTOS

Psychology graduate 15+ years combined experience in recruitment, customer service, people management and compliance. I offer a varied skillset, strong work ethic and a creative outlook. I enjoy a challenge and believe authenticity, openness and reflection is key to creating a positive working environment. I am passionate about Anna Freud\'s vision of a world where all children and young people are able to achieve their full potential. To achieve this, closing the gaps in science, implementation and access to knowledge is essential. Compassion, integrity and equity are key to achieving our ambitious goals, therefore I am committed to promoting and refining inclusive recruitment practices to help attract diverse talent and increase representation of minoritised groups in areas where their voices truly matter.

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Carmen dos Santos — People Officer at Anna Freud in London, GB | Unifers