Carmen Watson
Manager @ Pearson | Account Management | Implementation & Delivery | Customer Success
- Role
- Regional Director - Account Management Customer Success at Pearson
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Regional Director - Account Management Customer Success
Jan 2016 — Present · Austin, TX, US
Oversee a large portfolio of enterprise customer accounts, contributing to over $50 million annually, with a focus on customer experience and retention. Achieved 15% YOY growth.• Lead a team of 8 (up to 13) account managers responsible for the scoping, implementation, delivery, and support of Pearson\'s digital products and services. Mentor and coach account managers, driving excellence, achieving key success metrics, and fostering business acumen and technical expertise. My leadership style is that of a team mindset, authenticity and accountability.• Collaborate on special projects aimed at process improvement, workflow optimization, and scalable solutions to address evolving business challenges and enhance operational efficiency.
Education
East Texas A&M University
MS
St.Edward's University
BS
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.