Carmen Tapio

About Carmen Tapio

Carmen is a C Level executive, business owner and consultant with a demonstrated history of broad success. Carmen’s current role as founder and CEO of North End Teleservices, LLC is the culmination of her passion for business and community using job creation as a means of changing lives and urban communities. North End Teleservices takes a holistic view of everyone they employ; not only by helping them to create a vision for their lives and what is possible but also by helping them achieve it. In 2020 North End Teleservices was named #677 on the Inc. list of fastest-growing privately-owned companies. It is currently the largest African American woman-owned business in Nebraska.Her leadership approach has translated into numerous accolades including leading Carlson Hotels Worlwide in receiving the #1 Best Place to Work in Omaha, North End Teleservices receiving Small Business of the Month, Business Excellence Small Business of the Year and Business Excellence in Innovation by the Greater Omaha Chamber of Commerce (GOCC) and Best Corporate Culture by the Urban League of Nebraska Young Professionals. She is a 100Black Women Legacy Award Honoree, WCA Tribute to Women Honoree, recipient of the 2020 Urban League African American Leadership Award for Business and was named Volunteer of the Year in 2020 by the Greater Omaha Chamber of Commerce. Carmen joined the Board of Directors of Werner Enterprises in 2020. She joined the Board of Directors of the Federal Reserve Bank of Kansas City Omaha Branch in 2021. She currently sits on the board of directors of several non-profits including the Greater Omaha Chamber of Commerce, Lending Link and Spark. Carmen is council chair of the Chamber Diversity and Inclusion Advisory Council called CODE, co-chair of the CEOs for CODE cohort and council chair of the Diversity Subcommittee for the economic recovery Thrive initiative. In addition, Carmen was council chair of the Leadership, Diversity and Inclusion Council for the state Blueprint Nebraska strategy, is a member of the Nebraska Department of Economic Development’s Get Nebraska Growing Taskforce, and the state Economic Inclusion Task Force. She is committed to advancing the lives of others through their ability to fully participate in the economy enabling choice and legacy building. She is a servant-leader who believes communities win through economic development and the upward mobility of all people individuals and families.

Experience

1. Director Board of Directors

   Werner Enterprises

   Nov 2020 — Present

Education

• UMN Carlson School of Management

  Executive Leadership Program

  2007 — 2007

Skills

• Cross-Functional Team Leadership
• Process Improvement
• Marketing
• Sales
• Management
• Leadership
• Call Centers
• Business Development
• Crm
• Public Speaking
• Customer Relationship Management (Crm)
• Contract Negotiation
• Start-Ups
• Forecasting
• Project Management
• Customer Service
• Account Management
• Revenue Analysis
• Change Management
• Management Consulting
• Hospitality Industry
• Customer Satisfaction
• Strategy
• E-Commerce
• New Business Development
• Enterprise Software
• Strategic Communications
• Program Management
• Business Process Improvement
• Hospitality
• Executive Management
• Call Center
• Business Planning
• Operations Management
• Strategic Planning
• Hotels
• Tourism