Carmen Soto
Vice President, Customer Support Operations @CDS
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WORK HISTORY
Vice President, Customer Support Operations @CDS
EDUCATION
Monroe College
B.B.A.
ABOUT CARMEN SOTO
Experienced Business and Healthcare Technology professional with extensive industry background and decisive leadership style. Proven record of accomplishment during a 20+ year career dedicated to continuous business improvements. Committed leader while working under pressure and adapting to new situations and challenges to best enhance the organization with meeting future demands. A genuine/caring Leader respected at all levelswith strong communication and interpersonal skills. Passionate about ensuring the advancement of the organization and its results in: Strategic thinking - Expertise to translate business needs into technology solutions and manage their delivery. Business Process Improvement - Ability to resolve issues with innovative solutions. Key Performance Metrics - Designing creative reports, targeted at efficiencies, and increasing productivity for organization My experience below displays commitment and a solid upward progress based on proven management, team leadership, strategic planning and new adept development.Specialties: • NextGen EPM/EMR (Certified)• Process Improvement/Design• Technical Support Management• Project Management• Business process improvement• Technology to business and business to technology translation• Information Systems Management• Mentoring / Team Development• Data Analytics(Crystal Reports-(Class Certificate Received), SQL)• Personnel Management• Vendor Management• Customer Service
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