Carmen Laca

UnifyCX

Pompano Beach, FL, US
EMAILS
c••••••••@unifycx.com
MOBILE NUMBERS
+19•••••••05

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WORK HISTORY

Present

@UnifyCX

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SKILLS

Call CentersOperations ManagementRecruitingPresenting and Communicating Across All Levels Within the OrganizationTelecommunicationsAnalysisCrmSoftware DocumentationStrategic PlanningCustomer Relationship Management (Crm)Inter-PersonalTechnical SupportVendor ManagementProject PlanningCall CenterSituationsBusiness Process Outsourcing (Bpo)TroubleshootingOrganization-Self Motivated, Able to Set Effective Priorities and Implement Strategic PlansProcess ImprovementBusiness Process ImprovementCultivating Client Relationships to Better Understand Their Needs and ActingQuality AssuranceBpoPeakTeam LeadershipLeadershipInbound MarketingCustomer ServiceCoachingContact CentersUtilizing Strong Leadership Skills to Inspire Employees to Maintain Peak PerformManagementTeam BuildingAvayaAccount ManagementEmployeesOutsourcingCommunication

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