Carmen Ing

About Carmen Ing

Servant-Leader with 10 years of hands-on experience managing and coaching multiple Agile…

Experience

1. Senior Technical Product Manager

   Starbucks

   Aug 2022 — Present · Seattle, WA, US

   Successfully led strategic long-term and annual planning for Global data team with initiatives totaling $8M budget over FY25-FY27 to drive analytics rollout to international markets. • Co-led Global data and analytics team while managing interim director responsibilities, including vendor and budget management, ensuring continuous operational excellence and stakeholder alignment.• Work closely with data science team to ensure they have quality data and data products for pricing and personalization to drive incremental revenue and improved decision making. • Coordinate with tech team and vendors on data integration, engineering, and governance to drive project success.• Collaborate with international markets and internal teams to prioritize and define requirements for key projects.

Education

• University of Washington

  Certificate, Project Management

  2009 — 2010

• Simon Fraser University

  Bachelors of Business Administration, Marketing & Management Science

Skills

• Project Management
• Mobile Devices
• Business Analysis
• Project Coordination
• Software Project Management
• Crm
• Analysis
• Competitive Analysis
• E-Commerce
• Agile Methodologies
• Agile Project Management
• Management
• Team Building
• Project Planning
• Scrum
• Process Improvement
• Business Process Improvement
• Cross-Functional Team Leadership
• Change Management
• Sharepoint
• Team Leadership
• Marketing
• Release Management
• Customer Relationship Management (Crm)