Carmen Guzman

About Carmen Guzman

Experienced Customer Service Manager with a demonstrated history of working in the parking industry. Skilled in Microsoft Word, Sales, Team Building, Leadership, and Microsoft Excel between others. Strong support professional graduated from John Jay College (CUNY).

Experience

1. Permitting & Customer Service Manager

   LAZ Parking

   Aug 2018 — Present

   Vet applications in an approval Q in a daily basis for online applicants-Review, approve and or deny mailing paper applications-Delegate to team different kind of responsibilities in a daily basis-Responsible for great customer service and making sure the team addresses customers inquiries in a timely manner in a daily basis and at a great level of customer service-Assist with waiting list offers in all 5 NY boroughs-Prepare and or make changes to existing applications to communicate effectively with customers-To train customer service representatives in call handling time as well as improving customer experience-Passport Liason (as require)-Account deposits and reconciliations in a daily basis-Employees hangtag printing/mailing-Participation in month end reporting-Accommodate construction relocations request as per client requests-Attendance in meetings during and after hours(to support manager)-Time and attendance for customer service representative-Disciplinary actions for customer service representative (when necessary)-Customer escalations to manager level-Build client relationship in a daily basis-Understand, meet and assist manager in building accounts budget-Records keeping/accuracy-To eventually print accounts parking permits.To coach,set goals and expectations for the team and follow up not meet.

Education

• John Jay College (CUNY)

  Criminal Justice and Corrections

  2005 — 2007

Skills

• Microsoft Word
• Customer Service
• Team Building
• Microsoft Excel
• Leadership
• Microsoft Office
• Sales
• Strategic Planning