Carmen Gonzalez Panameno

Operations Manager @Gateway Services Inc.

Los Angeles County, CA, US

Ownership over all day-to-day operations at the Care Center.Ensure that all compliance and environmental initiatives and procedures are implemented and managed appropriately at the Care CenterEnsure all activities are performed safely and that the Care Center is maintained in a compliant state.“Thing and act like an owner” – demonstrate a strong business acumen when dealing with team members, suppliers, and customers.Demonstrate comfort with P&L Statement and Cost reviews on a monthly basis.Collaborate with corporate Finance Department, Regional Manager, Managing Director and COO on annual budget development.Utilize Key Performance Indicators (KPIs) to set objectives and drive Care Center performance.Analyze daily and weekly demand signals (intake) and manage on-time fulfilment of orders.Coordinate labor requirements against demand (short term and medium term).Coordinate tools, operating supplies, packaging materials and products required to fulfill demand.Manage completion of orders from intake to delivery to ensure on-time delivery of orders.Maintain dashboards in PeT (our central order tracking and fulfillment software).Resolve order exceptions as they arise; work with client care, clinics and other departments to drive resolution.Monitor pending deliveries and expedite past-due deliveries.Maintain and optimize routes for pick-up and delivery efficiency.Manage inventory levels of product and supplies and coordinate re-ordering as required.Ensure that all Health and Safety and Human Resource initiatives and procedures are implemented and managed appropriately at the Care CenterWork in conjunction with HR to hire, train and manage a team of technicians, ensuring they are engaged and equipped with the skills they need to perform their jobs successfully.Verify timecards to ensure accurate biweekly payroll; manage employee expenses.Coordinate and/or conduct training for all new and existing staff, including New Hire training, PeT specific training.