Carmen Georgescu
Making a difference one step at a time
- Role
- Director of Technology at Expedia Group
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Carmen Georgescu
If you\'re looking for career advice from someone with the ability to GSD, look no further, whether you\'re in a startup or in a well established company. Over the years I helped improved the experience for millions of customers of Bing Search, XBox Search, XBox Music, XBox Video, SQL Management Studio. I achieved success by nurturing critical relationships across departments and functions, by listening to the needs and complaints of my peers, and by mining production data to find and solve the problems customers have. Experience: Business Intelligence Data Analysis; Big Data Processing and Analysis (Cosmos/Scope/R/Python); Data Mining; Data Science; eCommerce; Search; Search Relevance; Search Performance; Recommendations Engines; Distributed Computing; Development; Testing & Quality Assurance; Software Project Management; Team Building and Management; Career Mentoring and Counseling; Hiring; ISO 9001:2015 compliance Goals: Deliver high quality products the people want, the fastest possible, and with least effort and cost Help employees look forward to coming to work in the morning. Specialties: 16 years software industry experience 12 as people manager in the software test discipline Online services, billing systems, and Search technologies Big Data V1\'s and mature software products Increasing customer satisfaction Software Design Creating test strategies Building teams from the ground up and mentoring employees to achieve engineering excellence Management of large cross team projects Direct partner engagement Strong planning and execution skills Great problem solving and troubleshooting skills Fast learner Excellent communication
Experience
Director of Technology
May 2019 — Present · Seattle, WA, US
Implemented significant changes strategy for SRE team, resulting in immediate improvements in productivity and employee satisfaction. Introduced software development best practices to devOps automations, most significantly creation of common function libraries shared through Artifactory • Performed individual contributor tasks to raise application team awareness to noisy/low quality alerts and monitoring. Added availability trend reports and customer journey reports to existing real time dashboards • Set up a path for ICSR product and team to migrate to a cloud based platform and SRE support model • Provided data analytics for cost optimization and reduction • Architected and coordinated implementation of a Cloud based Voice IVR • Collaborated with the Data Intelligence team to define and collect Call Quality Metrics
Education
American University
PhD (ABD)
Facultatea de Automatică și Calculatoare, UPB
Master's degree
National School of Public Administration Bucharest, Romania
MA
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