Carmen Elias
Vice President of Engineering, Travel and Lifestyle Services @American Express
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WORK HISTORY
Vice President of Engineering, Travel and Lifestyle Services @American Express
Miami-Fort Lauderdale, FL, US
EDUCATION
Barry University
Bachelor's Degree , Computer Science
ABOUT CARMEN ELIAS
Technology executive leading large-scale digital platforms that power modern travel experiences.As Vice President of Engineering at American Express, I lead the technology organization responsible for Travel & Lifestyle Services digital platforms, including mobile, web, and agent experiences that support the global travel business across air, hotel, car and cruise.My teams focus on building scalable platforms that combine modern engineering practices, AI, and data driven personalization to deliver seamless and intelligent customer journeys.I am particularly passionate about advancing the next generation of travel technology through GenAI, platform modernization, and high performing engineering organizations that can innovate quickly while operating at enterprise scale.Throughout my career I have built and led global engineering teams, delivered complex digital transformations, and driven measurable business outcomes through technology innovation.Areas of focus include:• Digital platforms and distributed systems• Mobile and web customer experiences• GenAI and intelligent personalization• Platform modernization and engineering excellence• Building and scaling global engineering organizations
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