Carmen Byes

About Carmen Byes

Technical Operations Professional with over 10 years of progressive experience spanning enterprise IT infrastructure, Tier 4 data center operations, server testing, and manufacturing support. Supported by formal technical education and ongoing academic advancement, with hands-on leadership experience in fast-paced corporate and production environments. Recognized for mentoring and developing technical teams, standardizing processes, improving first-pass quality, and strengthening troubleshooting discipline. Experienced in SOP development, workflow optimization, Lean/5S methodologies, root cause analysis, and cross-functional collaboration with engineering, debug, and production teams. Proven ability to bridge operational execution and technical requirements while maintaining quality, throughput, and production readiness.

Experience

1. System Analyst

   Stewart Title

   Nov 2018 — Present · Houston, TX, US

   Stewart Title – Systems Analyst – Compliance and Security 11/2018 to 03/2020Responsible for monitoring, managing & closing existing compliance issues with Mcafee & Bitlocker while also ensuring that internal systems are compliant with security standards.• Manage the deployment of the McAfee ePO server(s)• Manage time and expense to meet or exceed expectations defined in the Statement of Work.• Worked with end users • Conduct throughput analysis, problem solving, and infrastructure planning.• Splunk reporting – responsible for advanced security event detection and threat analysis for complex and escalated • Provide log and making recommendations for remediation of security vulnerability conditions • Validate log sources and indexed data, search through indexed data to optimize search criteria.• Act as the Splunk liaison for Splunk technical questions, issues or escalations. • Engage application and infrastructure teams to establish best practices for utilizing Splunk data and visualizations• Act as a resource for colleagues with less experience• Strong experience with enterprise-wide end-to-end deployment of BitLocker (Microsoft) Disk Encryption.• Service Now ticketing system • VPN technologies• Remote desktop support• Encryption technologies (Bitlocker, Symantec, etc.)• Experience with Deployment Packages (SCCM).• Active Directory - Maintain user, group, and computer accounts in Active Directory (AD), and manage Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise, and VMware environments.• Create computer images and manage the deployment of new hardware and software.• Work with Security and IT Auditors to identify and remediate issues. Plan and implement changes to the infrastructure environment.• Implementation and consulting on automating processes as well as creating documentation and instructions for automation and data transfer mechanisms

Education

• North Carolina Agricultural and Technical State University

  BSIE, Industrial Engineering

  2007 — 2012

• University of Cincinnati

  Bachelor of Arts - BA, Professional Studies

• Cincinnati State Technical and Community College

  Associate of Science, Computer Network Administration

Skills

• Network Administration
• Php
• Access
• Windows 7
• Help Desk Support
• Css
• Mysql
• Customer Service
• Html
• Software Installation
• Sql
• Windows Xp
• Networking
• Troubleshooting
• Computer Hardware
• Java
• Microsoft Access
• C
• Programming
• Microsoft Office
• Active Directory
• Hardware
• C++
• Technical Support
• Security
• Javascript