Carmen Bosneag

Team Captain @Kauffman Center for the Performing Arts

Focused on the execution of performance/ event operations while serving as a liaison between the usher team and house management• Created an excellent patron experience for all events at the Kauffman Center for the Performing Arts• Delivered front-of-house support while providing the highest level of professionalism to all guests, vendors and partners, including the Kansas City Ballet, Kansas City Symphony and the Lyric Opera of Kansas city, along with other presenting organizations• Worked effectively within the Patron Services team in a multi-venue environment• Ensured that public spaces and performance venues were ready for patrons, while creating and maintaining a fun and lively environment for volunteers, support staff and patrons• Led front of house operations in providing a positive customer experience and ensuring patron safety• Maintained high standards for audience chamber and front of house readiness• Assisted with volunteer and staff training on responsibilities, including venue operating policies and safety and operating procedures