Carmelo R.
Technical Account Manager
- Role
- Technical Account Manager at Panzura
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Carmelo R.
Experiece since Summer of in high level technical support onsite for enterprise…
Experience
Technical Account Manager
Sep 2023 — Present · US
Work closely with Panzura enterprise customers and build relationships with them.Work closely with the Account Team, Specifically the SE, to ensure alignment in customer requirements and necessary steps to achieve their technical goals while growing the account.Oversee customer support account management, take initiative in identifying Panzura solution growth opportunities and collaborate with the account team in actioning towards success.Provide proactive service management, including software release planning and risk analysis.Notify customers of new product features and fixes in a strategic manner in collaboration with the account team.Conduct regular business operations review meetings to build customer relationships, increase product knowledge, and ensure optimal performance of the Panzura solution.Provide Product Management with customers’ feedback to help identify potential new features or capabilities to further customer success.Manage customer expectations and lead them to customer satisfaction together with the account team.
Education
Heald College
Associate in Applied Science
1997 — 1999
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