Carmelita Cyril
its Support Manager @Amazon
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WORK HISTORY
its Support Manager @Amazon
CA
Played a critical role in building the Canadian Support team (12 - 18Technical Support Engineers). Demonstrated strong managerial skills and a deep commitment to customer satisfaction and experience to drive process improvement. Managed a team of 18 IT Customer Associates, providing guidance, training and performance evaluation to ensure high quality customer service to Corporate customer base. Performance monitoring of KPIs to ensure Service Levels were achieved.Skills: Business Relationship Management · Customer Support · Team Building · Operational Excellence · Building Effective Relationships · Problem Solving · Customer Service · Team Leadership · Interpersonal Skills
EDUCATION
Ryerson University
Bachelor's degree
ABOUT CARMELITA CYRIL
Experienced Information Technology Leader focused on customer centric outcomes with…
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