Carmela Turner

Call Center Operations Manager | Training, Coaching, Patient Satisfaction

Role
Operations Supervisor at CareMetx, LLC
Location
Dallas-Fort Worth, TX, US
LinkedIn followers
500 followers

About Carmela Turner

Leading the charge at UROLOGY PARTNERS OF NORTH TEXAS, PLLC as the Call Center Operations…

Experience

  1. Operations Supervisor

    CareMetx, LLC

    Apr 2025 — Present

Education

  • National American University-Sioux Falls

    Medical/Clinical Assistant

Skills

  • Medical Insurance
  • Operations Management
  • Performance Management
  • Customer Experience
  • Call Flow Design
  • Life Insurance
  • Call Centers
  • Call Center Administration
  • Team Management
  • Teaching
  • Quality Assurance
  • Cashiering
  • Commercial Banking
  • Customer Retention
  • Whole Life Insurance
  • Leadership
  • Strategic Hiring
  • Customer Service
  • Strategic Planning
  • Employee Relations
  • Loan Servicing
  • Retail
  • Customer Relations
  • Team Building
  • Management
  • Outsourcing
  • Client Relations
  • Account Management
  • Communication
  • Supervisory Skills
  • Business Process Improvement
  • Contact Centers
  • Client Services
  • Microsoft Office
  • Sales
  • Marketing
  • Performance Metrics
  • Microsoft Excel
  • Term Life Insurance
  • Regulatory Compliance

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Carmela Turner — Operations Supervisor at CareMetx, LLC in Dallas-Fort Worth, TX, US | Unifers