Carly Gillis
has over a decade of experience in the media biz, isn\'t afraid to use it
- Role
- Content Operations Lead at Medium
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Carly Gillis
Creatively solving content and communication problems since 2009. Ask me about…
Experience
Content Operations Lead
Jan 2022 — Present · Brooklyn, NY, US
Creating and sustaining support processes that help writers at Medium thrive. Our team supports Medium\'s Partner Program, as well as other pilot projects related to user growth and retention- Building a CRM (Customer Relationship Manager) in Airtable/Notion, with automations through Zapier/Slack/etc, to keep records of projects, opportunities, and trends- Managing our email marketing operations and monitoring/reporting on metrics/efficiency (using Intercom/Sendgrid)- Managing writer and vendor contracts, ensuring the fulfillment of payment and forecasting the budget of them- Creating & maintaining onboarding and offboarding processes- Guiding general writer support & enablement communications through email and Zendesk- Maintaining our internal documentation system and its organization.
Education
Santa Monica College
Associate In Arts
2005 — 2010
California State University, Northridge
Bachelor of Arts (B.A.)
2010 — 2014
Skills
- Social Media
- Creative Writing
- Cms
- Journalism
- Infographics
- Storytelling
- Html
- Blogging
- SEO
- Photoshop
- Editorial
- Copy Editing
- Photoshop Elements
- Editing
- Wordpress
- Proofreading
- Indesign
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