Carly Newton

About Carly Newton

Hello! I\'m Carly, and I\'m your vibrant, energetic, and pastel-suit wearing professional problem solver. While I can\'t always promise I have an answer or a good answer, I\'ll always will do my best to find you an answer. In addition to my 7+ years of experience in the Pro AV industry, and 9+ years in Customer Service industries, I spend my spare time baking, being an amateur fantasy writer, playing video games, completing embroidery art, traveling with friends and family, and learning about the world around me. In 2018, I graduated from Valparaiso University with a Bachelor of Arts in Digital Media and Professional Writing, and started working the day after graduation. If you are interested in connecting, please feel free to add me on LinkedIn, or email me at c••••••••@gmail.com. I look forward to connecting with you! e: c••••••••@gmail.com.

Experience

1. Account Manager

   Midwich Us

   Feb 2026 — Present · Chesterton, IN, US

   Create detailed quotes and manage opportunities that are all above the agreed threshold for all assigned accounts, and/or for the entire region. • Cultivate business growth through standard tele-sales activities including outbound calling and account management. • Assist in maintaining the main phone queue line by handling and routing inbound calls. • Address and resolve customer issues. • Build an open-communication environment with both dealers and manufacturers. • Boost traded margin at every opportunity whilst remaining competitive through offering strategically aligned brands and technologies. • Maximize each opportunity through attachment and upselling. • Maintain email inbox efficiently and efficiently to provide quality responses within agreed upon SLAs. • Have strong relationships with key vendor contacts at both distribution and reseller levels • Work closely with outside sales teams to manage accounts at all levels. • Collaborate with business management and customer service and fulfillment to ensure orders are entered and processed accurately and timely.

Education

• Valparaiso University

  Bachelor of Arts (B.A.), Digital Media and Professional Writing

  2014 — 2018

Skills

• Graphic Design
• Music
• Magazine Layout Design
• Entertainment
• Microsoft Office
• Newspapers
• Research
• Adobe Photoshop
• Writing
• Powerpoint
• Video Production
• Public Speaking
• Editing
• Storytelling
• Customer Service
• Microsoft Word
• Social Media
• Logo Design
• Leadership
• Management
• Sound Editing
• Teamwork